Frequently Asked Questions
at Cotton Pyramid™, giving our customers an extraordinary experience is first and foremost in everything we do. We are more than happy to assist you and answer any questions you may have.
Estimated Shipping Time:
USA/CA: 7-20 working days
Worldwide: 10-30 working days
We generally deliver all orders in 7-30 working days, depending on the product origin and your shipping address, in most cases the order will be delivered within 14 working days.
There may be the occasional delay due to Customs Clearance processes which are out of our control.
Yes! all orders will include tracking number. It will automatically be sent to your email you provide us with during checkout, you can track your order directly at our site by clicking here.
If you received a shipping confirmation email with your tracking number, it means that your order has been shipped. Tracking numbers can take 5-9 business days to update depending on the shipping carrier.
When your order is shipped, we send you an email containing a tracking number. If you did not receive this email, please email email@example.com
We offer FREE worldwide shipping on all orders.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages. Please keep this in mind when receiving deliveries.
We know how exciting it is to receive orders on time. Please contact us immediately with your order number, and the address to be delivered to. The more information you provide, the sooner we can try and change your information. Although we cannot guarantee that we'll catch your order in time before it enters processing, we will try our absolute best to make the requested changes.
Make sure you enter ‘Urgent: Change Order Details’ in the subject line. Any amendments may cause delay in the delivery of your order.
Upon emailing us with a change of shipping address please keep in mind that your order may already have been dispatched, so be as careful as possible to provide the correct information when placing your order. In this case, we’re not able to send you another one so it’s best to contact the postal service.
You should first know what product are you willing to buy. After that go to that product page and follow the steps:
Step 1: Click the “Add to cart” button on the products you wish to purchase and they will be added to your shopping bag. The shopping bag will popup (if the cart did not open you can click on your shopping bag in the top right corner of the page and it will show) with the total amount to pay and checkout button.
Step 2: Now you can either "Continue shopping” or click on the “Checkout” button to proceed to checkout.
Step 3: Click "Checkout" or "Express Checkout with PayPal" by clicking on one of those buttons you will be redirected to the checkout page, while there you need to complete all details requested from you on the form including shipping address, billing address and add a form of payment.
Step 4: Once the order is placed, you will see a confirmation page with an order number. Also, we will send you an email confirming your order within seconds. If you haven't received that email please check in spam folder and verify the email address you typed on the order confirmation page so we can contact you in any case.
Step 5: Shipments will be dispatched within 1-4 business days (excluding pre-order and backorder items purchased).
cottonpyramid.com is compatible on most mobile devices and browsers. We suggest restarting the browser and clearing the cache. If you continue to face problems, please send a screenshot of the error to us by clicking here and we will assist you.
Sure you can! Just add all the products you wish to buy on to your shopping bag and then click on the “Checkout” button located inside the cart. Go to cart by clicking on the top right bag icon and scroll down to checkout. This way you can save on any additional items and save time.
We have a very secure and smart payment system. If our system detects that your order is a potential risk of fraud, we will place your order on hold and reach out to you to verify the details of your order for the safety of our company and for the credit card holder. For example, if you are placing an order with a credit card that is issued in a different country than where you are placing the order from, our system will detect the difference in countries and your order will be flagged as a potential risk of fraud.
To verify these details, please simply respond to the email that was sent to you from a Support Representative.
Pricing on the website is subject to change without notice. Orders placed before promotions are not eligible to receive new promotions or discounts. We reserve the right to cancel any order due to unauthorized, altered, or ineligible use of the offer, and to modify or cancel any promotion due unforeseen issues.
Your credit card will be charged once your order is processed to ship.
Please note that once credit card authorization is received, depending on your bank, the funds may be reserved up to 30 days. Please check your bank's policy. If you are paying with a debit card, please verify with your bank if there are limitations on daily withdrawal amounts on your card. Forchics reserves the right to request additional identification. If necessary, we will contact you by e-mail.
You will receive an error message immediately if there is a problem with processing your credit card. You'll have the opportunity to enter a new card number if this happens. Please make sure that all of your personal information matches the exact information (name, address, etc) associated with your credit card. If some information doesn't match, the transaction will not go through, as we have a very secure payment process. If you are unsure, please call your credit card company to verify the information they have on file.
Also, please ensure that your credit card is not restricted to making international purchases. You can also try going through the regular checkout or PayPal checkout as a payment option. Kindly note, our online checkout system does not allow for payments to be split on two cards.
Currently we accept Credit Card Payments and Paypal.
We use GeoTrust Secure Socket Layering (SSL), an encryption technology that ensures safe Internet transmission of your personal information. We do not store any credit card details nor do we share your personal information with any third party.
All prices listed on the website are in currency that you choose, however, all final checkouts are in US dollars. For international orders, the bank that has issued your credit/debit card determines the exact exchange rate that you will be charged. The amount taken from the original funding source is returned in full when refunded by the seller. Please note we cannot be held responsible for any discrepancies caused by exchange rate fluctuations.
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us.